Need to Contact Us?
- Email: Kidscustomdesigns@gmail.com
- Address: 8480 Baltimore National Pike, Suite 3210 #286, Ellicott City 21043
- All orders ship within 1-4 business days
- If we happen to make a mistake we will ship out a corrected order via USPS priority mail, please understand we do not overnight packages.
- Kids Custom Designs is NOT RESPONSIBLE for Lost, Stolen, Rerouted or Delayed packages
- PLEASE make sure your address is correct on your PayPal account and on our website. Any orders that are returned to us, due to an incorrect shipping address, will incur additional shipping charges.
PURCHASES & PAYMENTS
Does Kids Custom Designs accept PayPal?
Yes, Kids Custom Designs currently accepts payments via PayPal.
What forms of payment do you accept?
We accept debit or credit payments by Visa, MasterCard, and American Express.
RETURNS, REFUNDS & EXCHANGES
Which items cannot be returned for a refund?
We do not accept returns or refunds for personalized (ie. shirts and outfits with names).
How do I request an exchange?
Kids Custom Designs does not offer exchanges. All items need to follow the return process. If an item you received is damaged, please contact firstname.lastname@example.org
How long will it take to get my refund?
Please allow 14 business days for processing all returns.
The items I purchased do not fit, can I exchange them?
You may return non-customized products in the original packaging within 30 days of purchase. We will refund you or provide you with store credit to place a new order for the new size or style that you would like to purchase. Please use size charts when placing orders for products.
The item I received is damaged or defective, what do I do?
If you received a defective product, please email us with your order number and a picture of the damaged item to email@example.com